Grant Xyris Support with temporary account access for technical support

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 This article applies to organisation owners only.

For more information, see What is an organisation owner?

You can allow Xyris Support to assume the role of a user within your Foodworks.online account for technical support purposes. This will allow Xyris to access your account to investigate and resolve support enquiries in an efficient manner. 

To grant Xyris temporary access to your Foodworks.online account

  1. Open the Workspace dashboard.

  2. On the topbar, select    Organisation Settings. (Only the organisation owner can see and access these settings.)

  3. Click Security.

  4. Toggle on Grant Xyris Support remote access to your organisation for 14 days.

Notes

  • Access to your account will toggle off automatically after 14 days, but you can choose to toggle it off here at any time.
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