Foodworks Support
Articles
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Privacy Policy
For the full Xyris privacy policy, please see the attachment below:
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Get notifications for the activity in your workspace
This article applies to the following workspace typesProfessional and Nutrition LabellingYou can stay informed about important activity across your Foodworks.online organisation and workspaces with...
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Understanding the new foods and ingredients search
We’ve upgraded the search algorithm in the Foods and Ingredients tabs to better understand what you type and what you actually mean.This delivers more accurate matches, smarter filtering, and bette...
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Security Upgrade: New Inactivity Timeout Behaviour
We’ve updated how Foodworks handles inactivity to improve security and consistency.Previous behaviourPreviously, the inactivity timeout only applied if Foodworks was left open and unused in your br...
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Use workspace resources in another workspace
This article applies to the following workspace types Professional and Nutrition Labelling A searchable workspace lets you use its resources, such as foods, recipes and raw materials, as reference...
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Security Upgrade: Temporary Downtime and Potential Access Changes
Maintenance window: 6:00pm-8:00pm AEST July 20, 2025As part of our ongoing commitment to data security and compliance, we will be performing an upgrade to our security infrastructure between 6:00pm...
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Export your Professional workspace
This article applies to the following workspace types Professional In Professional you can export the data for the resources and clients within your workspace to a series of CSVs. Open a workspace...
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Support Service Update
Our team is currently participating in a team-building exercise and will have limited availability from March 23rd to March 30th. If you have a critical issue that cannot wait, please send an emai...
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Professional workspace changelog
This article applies to the following workspace types Professional October 2026 Updated the layout of workspace settings and the navigation pane: Added a sidebar with Resources and Workspace setti...
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Nutrition Labelling workspace changelog
This article applies to the following workspace types Nutrition Labelling October 2026 Updated the layout of workspace settings and the navigation pane: Added a sidebar with Resources and Workspa...