General FAQs

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What are the benefits of  Foodworks.online over FoodWorks 10?
  • A fresh, modern and intuitive user interface.
  • Access to Foodworks.online from any device with an active internet connection (Windows, MacOS and Linux).
  • Automatic feature and data updates.
  • Easier collaboration and sharing.
  • Quicker issue resolution and better support.
  • Enhanced security.

For more, see the blog Benefits of moving to the cloud.

If I buy FoodWorks 10 now, do I have to pay more when Foodworks.online becomes available?
When your edition of Foodworks.online becomes available as a commercial release, as a FoodWorks 10 subscriber you get a complimentary subscription to Foodworks.online for the remainder of your subscription to FoodWorks 10.
Can I continue to use FoodWorks 10 while using  Foodworks.online?
Yes. If necessary, you can continue to use the desktop software as well using the online software. However, there is no data interchange. A conversion tool to transfer data from FoodWorks 10 to FoodWorks.online will be made available in 2022.
Is Foodworks.online designed for nutrition professionals only?
Foodworks.online is designed with nutrition professionals in mind. Consumers are welcome to use the app, however, professional judgement is required to achieve and interpret accurate results. Easy Diet Diary remains our more broadly accessible nutrition analysis software for personal dietary analysis.
When will other editions, such as Nutrition Labelling, be available?
Foodworks.online launched with the Professional edition in December 2021. The first release of Foodworks.online Nutrition Labelling is planned for mid-to-late 2022. For the rollout plan for all the cloud editions, see the support article, Roadmap for Foodworks.online.
How do I keep up-to-date?

To be the first to hear about new features  and editions in Foodworks.online, subscribe to our mailing list on our website. We will contact all FoodWorks 10 and Foodwork.online users via email with each major announcement. Also, keep in touch via the website, blog and socials.

The Roadmap for Foodworks.online is available on this support site.

Can I give feedback or report a bug or discrepancy?
Yes, we appreciate all your feedback and suggestions. To give feedback or suggestions:
  • In the Foodworks.online app, click Give Feedback.
  • Submit a support ticket on our Learning and Support site.

You can report any discrepancies, bugs or any other problems you encounter using Foodworks.online through our Learning and Support Centre or through the feedback button in the app.

How many foods are in Foodworks.online?

On release in December 2021, Foodworks.online has comprehensive data sources including many thousands of reference foods. The launch includes our proprietary AusFoods and AusBrands 2019 data sources. FOODfiles (NZ) is coming soon. More and updated data is coming over 2022.

How do I suggest new foods/products/brands be added to the data sources?
You can make suggestions through our Learning and Support Centre or in the app, using the Give Feedback button.
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