General FAQs

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What are the benefits of  Foodworks.online over FoodWorks 10?
  • A fresh, modern and intuitive user interface.
  • Access to Foodworks.online from any device with an active internet connection (Windows, MacOS and Linux).
  • Automatic feature and data updates.
  • Easier collaboration and sharing.
  • Quicker issue resolution and better support.
  • Enhanced security.

For more, see the blog Benefits of moving to the cloud.

Which browser should I use to run Foodworks.online?
Our preferred browser for development and testing is the most up-to-date version of Google Chrome. For this reason, we recommend running Foodworks in Google Chrome where available. We also test with Safari and Microsoft Edge and the app should work reasonably well with both of these browsers. We recommend always using the latest version of whichever browser you prefer. If you experience any browser-specific issues, please get in touch with our support team.
Does Foodworks.online integrate with Easy Diet Diary?
Foodworks.online Professional integrates with our mobile app, Easy Diet Diary. For more details see our support category here: Easy Diet Diary.
Can I continue to use FoodWorks 10 while using  Foodworks.online?
Yes. If necessary, you can continue to use the desktop software as well as the online software. However, there is no data interchange.
Is Foodworks.online designed for nutrition professionals only?
Foodworks.online is designed with nutrition professionals in mind. Consumers are welcome to use the app, however, professional judgment is required to achieve and interpret accurate results. Easy Diet Diary remains our more broadly accessible nutrition analysis software for personal dietary analysis.
When will other editions be available?
Foodworks.online launched with the Professional edition in December 2021 and both Nutrition Labelling and Duo editions launched in December 2022. Easy Diet Diary integration launched in November 2024. 
How do I keep up-to-date?

To be the first to hear about new features in Foodworks.online, subscribe to our mailing list on our website. We will contact all FoodWorks 10 and Foodwork.online users via email with each major announcement. Also, keep in touch via the website, blog and socials.

Can I give feedback or report a bug or discrepancy?
Yes, we appreciate all your feedback and suggestions. To give feedback or suggestions:
  • In the Foodworks.online app, click Give Feedback.
  • Please submit a support ticket on our Learning and Support site.

You can report any discrepancies, bugs or other problems you encounter using Foodworks.online through our Learning and Support Centre or the app's feedback button.

How do I suggest adding new foods/products/brands to the data sources?
You can make suggestions through our Learning and Support Centre or in the app, using the Give Feedback button.
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