This article applies to organisation owners only.
For more information, see What is an organisation owner?
To change the number of user licenses in your plan
Open the Workspace dashboard.
On the topbar, select Organisation Settings.
Select Add/Remove licenses.
Add or remove licenses as required.
- Accept the Terms of Service and click Update licenses.
- When you increase your number of licences during your active subscription (after the free trial), you receive immediate access to the additional licenses. If invoices are your billing method, you will receive a prorated invoice for the remainder of your current billing period. If charging the default payment method on your account is your billing method, you will be charged the prorated amount.
- When you decrease your number of licences during your active subscription (after the free trial), the change takes effect at the start of your next billing period. You continue to have access to the additional licences for the remainder of your current billing period.
- To decrease your current licences, first make sure the licences are not currently in use by users. If you try to decrease licences while all licences are in use or have pending invites you receive an error message explaining why the action cannot be completed.